The car your concierge can recommend without checking first
House-car and guest transportation for hotels, residences and hospitality teams, with billing that suits a front desk.
A concierge recommendation is a personal one. If the car is late or the chauffeur is careless, the guest does not blame the car company — they blame the desk that recommended it. Hotel work is built around that fact: consistent chauffeurs, predictable arrival, and a booking process that does not take a concierge away from the desk.
- A booking route that suits a front desk rather than a call queue
- Consistent chauffeurs, so the desk knows who is arriving for their guests
- Guest-facing details confirmed to the desk as well as the passenger
- Billing to the room, to the property or direct to the guest, as your policy requires
Representative image. Vehicle appearance and features may vary; the assigned vehicle is confirmed with your quote.
Representative image. Vehicle appearance and features may vary; the assigned vehicle is confirmed with your quote.
Guest transfers
Airport transfers, dinner reservations, meetings and departures booked through the desk or directly by the guest. Confirmations go to whoever needs them, so the desk is never asked a question about a booking it cannot see.
House-car arrangements
For properties that want a vehicle available to guests on a standing basis, a house-car arrangement holds a car and chauffeur for agreed hours. Scope, hours and terms are set out in writing when the arrangement is agreed.
Working with concierge and guest services
We would rather train once with the team than be re-explained to every shift. Booking routes, escalation contacts and what the desk can promise a guest are agreed at the outset and documented, so any member of the team can book with confidence.
- One documented booking route the whole team can use
- A named escalation contact for anything time-critical
- Clear statement of what the desk may and may not promise on our behalf
Residences and property managers
The same arrangement suits managed residential buildings and private residences: a known provider, a documented booking route and consistent chauffeurs, so a resident asking the front desk for a car gets the same answer every time.
Hotels — frequently asked
Billing arrangements — direct to the guest, to a property account, or posted to the room — are agreed with the property when the account opens. Tell us how your folio process works and we will fit it.
Yes, on an agreed-hours basis. Scope, hours, vehicle class and terms are confirmed in writing before the arrangement starts.
Through the desk or directly, whichever your property prefers. We document one booking route for the team so every shift handles it the same way.
Related services
Airport Transportation
Monitored arrivals, a chauffeur assigned before travel day and an agreed meeting point at every capital-region airport.
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Named-account service for executive offices, law firms, associations and visiting delegations across the capital region.
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Delegations, teams, conference shuttles and wedding parties moved on a single written manifest with one coordinator.
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Every quote states the vehicle class, the timing logic and the full price before you confirm anything.